If you are unable to load reading list content on your device, please try the following steps:
Internet browser
- Confirm that the browser and version you are using are supported by Reading Lists
- Reading Lists supports the current version and last preceding versions of Firefox, Chrome, Safari and Microsoft Edge
- Clear the browser cache and cookies
- Close and reopen your browser
- Try another Internet browser
Your device
- Reboot your device
- Access the reading list from another device (e.g. laptop, mobile device (phone/tablet))
- Temporarily disable any anti-virus software installed on your computer (turn it back on after testing)
Microsoft 365
- Logout of Microsoft 365 and relogin
- Click on your profile picture and select Sign Out
- Note: This will log you out of Brightspace and other tools that use MS 365 (e.g. Brightspace)
Network
- Access the reading list when you are on a trusted personal wifi network
Pause after each of these measures to see if the reading list loads. If so, you have identified what was causing the issue.
For more assistance, contact readinglists@langara.ca.
