While the overall number of visitors to the Library decreased for the first time in five years, the drop is almost completely attributed to the shutdown of public access to the Library space in March 2020. The average number of daily visitors to the Library is in line with the last two years, and the number of visitors to the Library in the Summer semester saw an increase from previous years.
Despite the March 2020 closure, the Library's group study spaces broke records this year with close to 20,000 hours booked. The increase in bookings can be attributed to the rise in Smart Table usage. The Library's four Smart Tables were booked for 2,096 hours this year, a 40% increase from 2018/19,
Throughout 2018/19, the Library transferred its assignment, research, and citation guides to the LibGuides platform. The revamped website launched in May 2019. In 2019/20, the Learning Commons website was re-designed in consultation with tutoring partners and Communications & Marketing to provide streamlined access to tutoring schedules and information. In addition, online forms were developed as part of the project to facilitate quicker turnaround time for publishing tutoring schedules and changes.
The website refresh coincided with the development of a plan to redesign the Writing & Tutoring Centre on the 1st Floor of the Library. With a significant rise in the number of visitors to the Library, noise and other disruptions have become increasingly common in the Writing & Tutoring Centre. The new configuration of the space allows for clearer delineation between tutoring spaces and spaces designated for general student use.